Clients who inspire us.
Every. Single. Day.
Impact management coaching (that works)
We know the deal.
We’ve been in your 👠👞 building early stage startups that went on to IPO, get acquired for $830M, reached $90M in ARR and also flame out miserably.
Time is limited, resources are scarce and change is constant. There’s always an emergency or a new initiative that’s thrown on your plate. And oh by the way, you need to deliver results every month, every quarter, every year.
As a leader, you’re so busy taking care of everyone else and running a business, how do you even find the time to take care of yourself? Not in the soft, warm fuzzy way (though that’s important) but developing the hard, critical leadership skills to help you shift from barely surviving to thriving? Being busy doing a bunch of stuff to driving repeatable outcomes? From playing defense to playing offense? Checkers to chess? You get it!
To help you navigate these gnarly growth challenges, exceed expectations and become the best version of yourself, we’ve crafted time tested, no bull$h!t management and customer success coaching programs.
Management Coaching
Let’s be honest. As leaders, we’re all figuring it out as we go. But the last thing we want to do is slow down the growth of our team because we’re not developing our leadership skills and making decisions fast enough. Eddie helps address these challenges with ​two management coaching programs​:
Rapid Skills Development
Confidential Thought Partner
Customer Success Coaching
Which programs do you need to provide to customers so they can achieve their expected outcomes with your solution? Which Customer Success behaviors and skills does each team member need to be equipped with in order to effectively deliver these programs? And then how do you do all of this in a repeatable, predictable and profitable way? Eddie can help answer those questions with these ​three customer success coaching programs​:
Outcomes Based Playbooks
Customer Success Enablement
Interim Customer Success Lead
Testimonial ❤️
We brought Eddie on to help shape the foundation of Pared’s success team - everything from proposed team structure, tactics, and metrics. Eddie brought an incredible energy to the project each day. He is an incredible communicator and coach. He understands no team or product is isolated unto itself, and he really took time to connect with members of the team help guide solutions that would really work best for our team. With each piece of the project, he was able to bring clarity to some of the seemingly daunting challenges and provide structures to support the strengths and resources of the team. His work will certainly live on here at Pared!
CAROLINE PETERSON
CHIEF OF STAFF, OPERATIONS
INSTACART, PARED
Eddie coached me in my leadership role at a high-growth, early-stage startup. He has been a trusted partner and sounding board. Eddie’s coaching style is direct, tangible and immediately actionable. His work experience allows him to be empathetic towards the unique constraints of working cross-functionally within a young team. Last month, I invited Eddie to attend our team leads’ offsite to facilitate a team-building exercise and to facilitate a 360 performance review for our CEO. He expertly moderated the discussion and helped us get aligned on next steps. I look forward to working with him again! 🙂
CHRISTINE KEUNG
VICE PRESIDENT, BUSINESS OPERATIONS DROPBOX, FOUNTAIN
Eddie is easily one of the best leaders I’ve worked with in my career. He is a passionate leader and great evangelist, with seemingly endless energy and enthusiasm. He is highly skilled in understanding a customer’s business, and being able to present solutions that are clear and highly relevant. He also excels in building teams and processes in a high growth environment.
JEFF MCARTHY
VICE PRESIDENT, CUSTOMER SUCCESS
ADOBE SYSTEMS, REFLEKTIVE
Eddie is a compassionate and strategic leader who brings a fresh perspective to customer success - aligning cross functional teams and uniting them to achieve common goals. Eddie is thoughtful in his approach, and triumphant in helping us set aggressive targets - inspiring team members to innovate and drive improvement. He is an exceptionally gifted facilitator and knows when to lean in and when to let go. I highly recommend Eddie and would be delighted to work with him again.
HALLIE POND
DIRECTOR, CUSTOMER SUCCESS
NERDWALLET, GLASSDOOR
Getting Started
A coaching engagement typically starts with an initial conversation to understand your goals, pinpoint what’s getting in the way and determine whether we are the right coaching partner for you.
If we think we’re a great fit for each other, we’ll start with a couple coaching hours a week working side by side on mutually defined deliverables and also getting a feel for our working styles.
After the first month, if we’re both still stoked about the progress and partnership, we’ll continue with a month to month retainer. Minimize risk. Optimize for results.
To keep quality high and laser focused on your goals, we only partner with 2-3 mission driven startups at time.
