Customer Success Coaching

Which Customer Success programs do you need to provide to customers so they can achieve their expected outcomes with your solution? Which Customer Success behaviors and skills does each team member need to be equipped with in order to effectively deliver these programs? And then how do you do all of this in a repeatable, predictable and profitable way? Eddie can help answer those questions with these three customer success coaching programs:

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CS Team Enablement

Enabling your team with the Customer Success knowledge and skills to effectively drive customer outcomes through group training and recorded customer call coaching.

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Outcomes Based Playbooks

Leveraging a proven framework to build data-driven onboarding and adoption playbooks which help customers achieve their expected outcomes and improve your business results including customer retention, satisfaction and revenue growth.

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Interim Customer Success Lead

This is a great short term option when you’re not ready to hire a full-time Customer Success leader or you haven’t found one you love…yet.

Partnering with the leadership team to define a CS strategy, plan and KPIs. Recruiting, developing and coaching CS team to achieve departmental goals.